Check Du Balance (UAE) – APK Download for Android

In the UAE, being a Du user, it’s a necessity to watch your balance to prevent unwanted disturbances. Check Your Balance Du is a top telecom service provider in the UAE; there are several options to check your balance to be assured that you have control of your mobile and internet. This guide goes into nitty-gritty details on the many ways to check Du balance, its importance and extra tricks to handle your account effectively.

Making the most out of your telecom experience and managing your Du balance are by no means synonymous. Being knowledgeable about the various ways to avoid paying too much on overcharges to maximizing the benefits of your data or call packages, being informed allows you to use the services of Du more intelligently.

Du balance is the amount of credit or data balance on your Du mobile phone that can be used on either prepaid or postpaid or data-only plans. In the case of prepaid usage, this is the remaining talk time, SMS or data in the account. In postpaid users, it is equal to the use against your monthly package or pending balances. In effect, your Du balance is an instant look-up of what is remaining to be used before you re-charge or paying a bill. Being aware of your balance enables you to be in control of your usage and you will be able to continue to receive Du services such as high-speed internet services to international calling packages hassle-free.

Regularly checking your balance isn’t a mere routine, it’s a calculated step to plan your telecom cost well. This is why it is important:

• Eliminate Service Breaks: A zero balance situation may create surprise call drops or internet connection loss, in case of work or navigational emergency.
• Budget Control: You can keep a track of your balance in order to keep within your budget and avoid overspending on data or calls where a postpaid customer may incur a huge bill.
• Make the Most of the Plan: Being aware of your balance also means that you can make the best of your plan (e.g. use up end-of-period data before it goes dead or avail of special offers).
• Identify Unauthorised Usage: Periodic monitoring can assist you to identify unusual activity e.g. unexpected deductions which may indicate errors or unauthorised subscriptions.
• Plan Recharges or Payments: In the case of prepaid customers, you will be able to know your balance before the due time so that you can recharge your phone in advance, whereas in postpaid you can know your bill, and pay your bills without that extra late fee.

Creating a habit that involves making balance checks allows you to have control of your Du account such that you maintain consistent connectivity without ever getting surprised at the amount you receive at the end of the month.

Du has a number of convenient means of checking your balance, which can satisfy your like and needs. Du can help you in case you want to check the balance quickly with no internet as well as provide you with a detailed breakdown of it through an application. The methods are discussed one by one below.

1. USSD Codes (Instant, No Internet Required)

Checking your Du balance via the USSD code is the most convenient and quickest method of checking your balance that is of use when you are not online or in locations that are associated with low internet connection. USSD (Unstructured Supplementary Service Data) codes are prefix dial codes, which give immediate information.

For Prepaid & Postpaid Users

• Dial your numlock mobile number and dial *135# and press the call button.
• Your talk time, SMS and data balance will be shown in a pop-up menu or a text reply.
• To check your internet package, you can dial #2*135*2#, to know the particulars, e.g. data-only balance.
• When you want to view your postpaid bill, you can do so by sending *100# to have a brief summary of the outstanding amount.

Pro Tip: Save *135# as a speed contact in your mobile phone. In case you have to make international travel, make sure that roaming is activated to be able to access USSD codes, and roaming might be on a standard charge.

2. SMS Service (Quick Text-Based Inquiry)

On the side of those that love to text, Du SMS service provides an easy method of checking your balance and this is done through sending a keyword to a specific number.

Prepaid Users:

• Go on to your message app and make a new message.
• Send 1355 the text, type: Balance (not case-sensitive).
• You will get an SMS containing the information about your remaining balance with talk time, SMS and data.
• To get a response to certain requests, e.g. data balance send Data to 1355.

Pro Tip: In case you do not receive a reply, make sure you have enough credit on your phone to send out the SMS since normal messaging charges will be charged. Go to the phone message setup and see that this number is correct.

3. Du Mobile App (All-in-One Management)

Du mobile app is a full-fledged opportunity to control your account, and it is easy to check your balance, recharge, pay bills, and view offers, thus having a user-friendly interface..

Steps for Both Plans:

• The app, Du, can be downloaded via the App store (iOS) or Google play store (Android).
• Just log in with your Du mobile number and you would be verified through OTP (One-Time Password).
• Your balance (prepaid) or bill summary (postpaid) is also at the very top of the homepage.
• You can find the detailed split of data, calls and SMS in the section of Usage.

Pro Tip: Check the option to turn on the push notifications in the app so that you would get a warning of low balances or an expiring data package. It is always advisable to ensure that you update the app with the latest features and security improvements.

4. Du Website & Self-Care Portal (Desktop-Friendly)

Users who want to use a bigger screen to manage their account can do so through Du website and self-care portal, which has an effective interface to check your balance and other related issues.

For Prepaid/Postpaid:

• Go to www.du.ae and click on the My Account.
• Log on with your du mobile number or Emirates ID. After starting out in case you are not able to log in, fill in your number and OTP to sign up.
• After you have logged in, you will see your bill or the balance on your dashboard.
• The Usage tab has detailed consumption by data, call and SMS.

Pro Tip: Save the self-care portal in Bookmark. In case of problems connecting to the site with the login, clear your browser cache or use another browser as a backup and compatible tools.

5. IVR System (Automated Voice Assistance)

The Interactive Voice Response (IVR) system of Du is ideal especially to users that might like to be assisted using their voices, and to those who cannot use smartphone or internet.

For Prepaid/Postpaid:

• Call 155 using your Du mobile.
• Then press the automated voice to choose your chosen language (English, Arabic, etc.).
• Select the balance request (option 1 or 2 in most cases depending on the menu).
• The system will ring your balance or bill out to you.

Pro Tip: Keep a pen and paper to record your balance because the IVR software doesn’t send you reminder SMS. Whenever a call drops, then re-call during off peak-period to avoid network congestion.

User Type	Feature	Description
Prepaid Users	Recharge Alerts	Receive SMS notifications when data usage reaches 75%, 85%, and 100% to avoid sudden disconnections.
	Auto-Renewal	Enable auto-renewal via the Du app to ensure your plan renews automatically without manual top-ups.
Postpaid Users	Bill Due Dates	Set payment reminders in the Du app or website to avoid late fees and service interruptions.
	GCC Roaming	Monitor your roaming data usage easily by visiting mydata.du.ae while traveling.

These’re the more advanced tips, which will assist you to optimize your Du account and make the best use of your plan other than checking your balance:

• Low balance or high usage DU+ alerts: Set up alerts in the Du app to get notified of a low balance or high usage of data. This facility enables you to avert surprise bills and give recharges on a timely basis.
• Monitor Consumption Patterns: use the Du app or the portal account to check your consumption habits. Adjustments to fit your need such as upgrading to a higher data package when you are a heavy streamer.
• Find the Add-ons: Du provides add-ons in data, call, and text which you can add to your balance. You may find offers there by checking in the app or by dialing *135#.
• Manage Subscriptions: Check frequently on active subscriptions (e.g. music or video streaming subscriptions) which can pull out money of the account. Turn off the unnecessary ones through the app or by call upon Du support.
• Connect to Wi-Fi: Connect to Wi-Fi when you have to do some heavy activity such as streaming, downloading software etc. The application developed by Du can display hotspots around you.
• Auto-Recharge: Prepaid users can have the auto-recharge feature by downloading the Du app or visiting the web, to keep your account loaded and ready in case you need it urgently, such as international calls.

Even with Du’s reliable systems, you might encounter issues when checking your balance. Here are five common problems and their solutions:

Issue	Description	Solution
USSD Code Not Working	Dialing *135# returns an error or no response.	Ensure your phone has network coverage. Try restarting your device or switching to a different network mode (e.g., 4G to 3G). If the issue persists, contact Du support at 155.
SMS Not Delivered	Sending “Balance” to 1355 doesn’t yield a response.	Check if you have sufficient balance to send an SMS. Verify the SMS center number in your phone settings (should be +971559900001 for Du). Resend the message or try another method like the app.
App Login Failure	Unable to log in to the Du app due to OTP issues or errors.	Ensure your number is correct and you’re receiving OTPs. Check your spam folder for OTP messages. If the issue continues, uninstall and reinstall the app or contact Du’s customer care.
Website Portal Errors	The Du website or self-care portal shows an error or doesn’t load balance details.	Clear your browser cache and cookies, or try a different browser. Ensure you’re using the correct login credentials. If the problem persists, use the Du app or IVR system as an alternative.
IVR System Not Responding	Dialing 155 results in a dropped call or no balance information.	Try calling during off-peak hours (e.g., early morning). Ensure your phone’s audio is working and you’re following the correct prompts. Alternatively, use USSD or SMS methods for quicker results.

A much better idea is to control your Du balance so that you don’t face call disconnections or call bills that you have not expected. Be it the ease of life method of USSD code or the usage ease afforded by the Du app, or more details regarding self-care by means of the Self-Care portal, Du provides numerous ways to keep you updated.

Du advises you to monitor your balance to avoid running out of credit, use advanced tips on management as well as manipulate the issues as soon as they arise, so you can fully utilize your mobile plan and maximize your Du experience. Be ahead of the game, go through the offers of Du, and keep your account on the ready to keep you hooked up in the active digital world of the UAE.